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Team Members
A skilled and dedicated team committed to innovation and results.
Average Response Time
We ensure prompt responses and quick turnarounds for all client queries.
Client Retention
Most clients continue working with us long-term due to consistent results.
Frequently Asked Questions
Do you charge for the first consultation?
No, our initial consultations will be free of charge. We consider this an opportunity to get to know us, to communicate your needs and determine whether we’re a good match to help each other. It’s really just a couple of informal chats and not an appointment with no strings attached. However, once you are enrolled with any of our services, are consultation will be absolutely free of charge. Book a Call now!
Do I need to have a project ready before contacting you?
Not remotely. You don’t need to bring us a plan that’s already fully formed. Some of our clients come to us with a project plan already, while others only have an idea or sometimes even just a problem that they’d like sorted. We’re keen to take you through the thought process all the way to launch. Whether you have a rough sketch or no sketch at all, we can help to turn it into a fully-rounded project with you.
Are there any additional or hidden costs?
No surprises here. We value transparency across the board. This means there are no hidden costs and no surprises. The amount we agree upon during our initial conversations is the amount you will ultimately pay. In the case where something extra comes up, such as an additional feature you want, we will always discuss it and obtain approval before proceeding. Ultimately, it is your budget and your control. Schedule a call with us now to get an estimate.
How often will you communicate with me?
The communication is kept straightforward and frequent. Regular updates will be with us from day one of your project, whether that’s weekly calls, update emails, WhatsApp or short check-ins, so you’re always kept informed of what’s happening. Of course, if you ever have any questions or ideas during the period of time between updates, we’re always a message away. Our goal is to make you feel comfortable knowing that you’re not sitting idle with any concern over the whereabouts of your project.
How do you measure success and report on it?
Success isn’t just finishing a project, it’s reaching your goals. We look at engagement, leads and conversions to see what works for marketing. We look at how well your site or app works, how easy it is to use and how well it serves users in general for development. We keep you up to date on everything by sending you simple reports that show you how things are going, what the results are, and where things could be better. We want you to know what’s going on at every step, not just at the end.
How does your own agency market itself?
We show others how to do things. We tell our story, reach out to the right people and show off our expertise in an integrated way, just like we would for our customers. This also includes content for marketing, social media, search engine visibility and networking in person. We are always improving and refining our strategy to make sure it is up-to-date and works. We use the same method to promote ourselves as we do to promote you strategic, creative and with clear goals.